Website Privacy Policy

Last Updated: 18 Nov 2024

1. Introduction

Welcome to Pioneer Leadership Ltd. ("Company", "we", "us", or "our"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.pioneer-leadership.co.uk or our subdomains, use our services, or make a purchase through our site.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Data

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit card details and billing information (processed securely via Stripe).

  • Account Information: Username, password, and other account-related details (if applicable).

b. Non-Personal Data

  • Usage Data: Information on how you access and interact with our website (e.g., pages visited, time spent, links clicked).

  • Device Data: Information about your device, browser type, operating system, and IP address.

  • Tracking Technologies: We use cookies, pixels, and similar technologies for advertising, analytics, and user experience improvements.

c. Data Collected via Facebook Pixel

  • We use the Facebook Pixel on our website to track user activity, optimize advertising, and enable retargeting campaigns. This allows us to show you ads on Facebook that are relevant to your interests based on your browsing behavior.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Transactions: We use your payment information to process payments for goods and services securely through Stripe.

  • To Provide and Improve Our Services: Enhance your experience on our website and personalize your interactions.

  • Email Newsletters & Marketing: Send newsletters, promotional materials, and updates with your consent.

  • Advertising and Retargeting: Utilize data collected via the Facebook Pixel to deliver relevant ads and retargeting campaigns on social media platforms.

  • Analytics and Performance: Use analytics to improve the functionality of our website.

4. How We Share Your Information

We may share your information in the following circumstances:

a. With Third-Party Service Providers

We may share your data with third-party service providers, such as:

  • Stripe: For secure payment processing. We do not store your payment information; it is securely processed by Stripe.

  • Facebook: For tracking and advertising purposes through the Facebook Pixel.

  • Zapier: For porting data between applications

b. Legal Obligations

We may disclose your information if required by law or to respond to valid legal requests from public authorities.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookies, Tracking, and Facebook Pixel

We use cookies and tracking technologies, including the Facebook Pixel, to enhance your experience, improve our services, and deliver relevant advertising.

a. Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly.

  • Analytics Cookies: Help us analyze website traffic and usage patterns.

  • Advertising Cookies: Used to show you relevant ads, including retargeting ads through Facebook.

b. Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

For more information on Facebook's data policies, please refer to Facebook’s Data Policy.

6. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy. We may also retain and use your data to comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your data:

  • Right to Access: Request a copy of the information we hold about you.

  • Right to Rectification: Request corrections to your data.

  • Right to Deletion: Request the deletion of your data (subject to legal obligations).

  • Right to Object: Object to the processing of your data for marketing purposes.

  • Right to Data Portability: Request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at [email protected] .

8. Security of Your Information

We take reasonable steps to protect your data using industry-standard security measures, including SSL encryption for data transmission and secure payment processing through Stripe. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on this page. Your continued use of our website after the changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: [email protected]

  • Address: Pioneer Leadership Ltd. PA103 Technology Centre, University of Wolverhampton Science Park, Glaisher Drive, WV10 9RU