Our Website Privacy Policy

Learn How We Handle, Protect, and Use Your Personal Information

Website Privacy Policy

Privacy Policy

Last Updated: 18 November 2024

1. Introduction

Welcome to Pioneer Leadership Ltd. ("Company," "we," "us," or "our"). Your privacy is important to us, and we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.pioneer-leadership.co.uk or its subdomains, use our services, or make a purchase through our site. By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Data

Contact Information: Name, email address, phone number, and mailing address.Payment Information: Credit card details and billing information (processed securely via Stripe).Account Information: Username, password, and other account-related details (if applicable).

b. Non-Personal Data

Usage Data: Information on how you access and interact with our website (e.g., pages visited, time spent, links clicked).Device Data: Information about your device, browser type, operating system, and IP address.Tracking Technologies: We use cookies, pixels, and similar technologies for advertising, analytics, and improving user experience.

c. Data Collected via Facebook Pixel

We use the Facebook Pixel on our website to track user activity, optimize advertising, and enable retargeting campaigns. This allows us to show you relevant ads on Facebook based on your browsing behavior.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Process Transactions: Securely process payments for goods and services via Stripe.To Provide and Improve Our Services: Enhance your experience on our website and personalise your interactions.Email Newsletters & Marketing: Send newsletters, promotional materials, and updates with your consent.Advertising and Retargeting: Utilise data collected via the Facebook Pixel to deliver relevant ads and retargeting campaigns.Analytics and Performance: Use analytics tools to improve the functionality and performance of our website.

4. How We Share Your Information

We may share your information in the following circumstances:

a. With Third-Party Service Providers

Stripe: For secure payment processing. Payment information is processed securely by Stripe and not stored by us.Facebook: For tracking and advertising purposes through the Facebook Pixel.Zapier: To facilitate data integration between applications.

b. Legal Obligations

We may disclose your information to comply with legal obligations or respond to valid legal requests from public authorities.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Cookies, Tracking, and Facebook Pixel

We use cookies and similar technologies to enhance your experience, improve our services, and deliver relevant advertising.

a. Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly.Analytics Cookies: Help us analyze website traffic and usage patterns.Advertising Cookies: Used to display relevant ads, including retargeting ads through Facebook.

b. Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. For more information on Facebook’s data policies, please refer to Facebook’s Data Policy.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy. We may also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your data:

Right to Access: Request a copy of the information we hold about you.

Right to Rectification: Request corrections to your data.

Right to Deletion: Request the deletion of your data (subject to legal obligations)

.Right to Object: Object to the processing of your data for marketing purposes.

Right to Data Portability: Request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data in accordance with data protection laws:

Website: https://ico.org.uk/

Phone: 0303 123 1113Address:

Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow,

Cheshire,

SK9 5AF

8. Security of Your Information

We take reasonable steps to protect your data using industry-standard security measures, including SSL encryption for data transmission and secure payment processing through Stripe. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on this page. Your continued use of our website after the changes are posted constitutes your acceptance of the revised policy.